A Citizen of Hootville recently asked for media monitoring company recommendations. Alas, in terms of a specific company we have none. Do you? If so, write your thoughts under this post.
To explain: media monitoring companies are paid by clients to monitor media in all forms and report any mentions of companies, issues or individuals that may be of interest. Eg: Squiggle’s NGO Dachshunds Without Leashes has an ongoing account with Media Monitors. The brief is to look out for mentions of: dachshunds, new off leash parks, Dachshunds Without Leashes, rival organisation Felines Without Empathy and of course Squiggle himself.
As soon as Media Monitors picks up any mention of these they alert Squiggle. It allows Squiggle to get on with more important things (Davos summits etc) yet be aware of how his issues are portrayed in the media. Squiggle can then order full transcripts or just get the vibe of the coverage from the summaries he receives. The reports should be sent ASAP.
Media monitoring is expensive and still they miss stuff. Most nonprofits can’t afford it. But here’s the thing: most of those shelling out the dollars for media monitoring are wasting their money as they don’t use it to full advantage.
Most media monitoring clients use it as a way to keep abreast of how the media is covering issues and organisations including their own. reps are met, budgets approved and contracts signed. Emails come in, get forwarded around, the occasional link is clicked and for a while everyone feels important and informed. Usually though, the media monitoring emails start stacking up like a piles of unread newspapers yellowing in the corner. Suddenly the monitoring ends up being a source of guilt rather than inspiration.
Inspiration? Whatever do you mean? Well if you are media monitoring (paid or unpaid) here’s how to get the most of it:
Use it to secure fast-breaking media opportunities: see who is covering issues to which you can add your perspective NOW. This is most relevant to radio but works across all media. ABC local radio spent 8 minutes on one of your issues this morning? Call the drive producer and offer your CEO for interview. Or perhaps they’d appreciate a background briefing? This is the best justification for media monitoring but it is rarely used for this purpose.
Use it to broaden your list of media contacts. See who covers your issues, learn who they speak to, the angles that are important to them and make contact with them before they go back to their usual suspects. Good news: we suspect that there is more coverage of your issue than you realise. This means more opportunities.
Use it to find interesting content for your website, eMarketing and social media. Subscribers look to you as a source of information – piggyback off the media’s efforts to keep your peeps in the loop.
As for some free alternatives we can say this: Google Alerts and a office radio can go a long way. So too can some helpers – volunteer or staff – who are charged with reporting in when they come across appropriate coverage.
Will you get value out of it? Try running Google Alerts as an alternative for web-based material. It’s free and fast and reasonably reliable. See how quickly your organisation turns the reports into something of real value. If you have what it takes, it may be worth the dollars – otherwise, it probably ain’t.
agree most media monitoring is a waste of time UNTIL an issue you need to respond too urgently pops up. Monitoring can be hard to value when you are onto an issue as it breaks rather than when it becomes a calamity.
also, it’s important for giving you an idea of who your competitors are in the market and how you are tracking against them…..
Wise words Tony. Wise words.
I use one of the big companies to monitor media and they’re too slow and miss too much. It’s no good for instant responses to talk back and the like as they come through too long after the fact and I know they miss a lot too.
A couple of years ago I ran a comparison between the one we use and a couple of others & I found that they all missed about the same volume of mentions but all different ones so despite being unhappy with the current provider, there was no point switching.
All that said, I do believe there’s value in it for us so we persist. Of course an assessment of that value depends on individual organisation nuances.
So true, Brett, we spent a lot of time researching all the media monitoring services a few years back for a not for profit and experienced some of their seriously hard sell techniques for what is a fantastically expensive service. And then you know what, we just turned on the ABC and set up the Google Alerts, saved them swathes of hard earned cash and got the job done no problems at all. Keep your wallets clamped shut and instead spend the time crafting all encompassing, real-time or at the time you schedule so you don’t get bombarded, Google Alerts. You’re the guru . . .
I agree with Sophie. We do our own media curation at http://www.scoop.it/t/alcohol-other-drug-issues-in-the-media, drawing on sector RSS feeds, Twitter and our own Google searches. It’s by no means exhaustive, but still better than the lists we see put out by organisations who pay for the service.
The added benefit of doing it yourself is the positioning as a leader in your sector (without having to spend big $ for the privilege). If you can spare an hour a day, you’ll do fine.
Amen. Perhaps we need some sort of Jobville.com.au but for media monitoring. Hmmm…